Margaret Ward

Making YOUR first impression a memorable one for your business!


I am a customer service consultant with over 25 years in customer service management, with 16 years exposure to the plumbing/electrical/HVAC industry. I started my business, InTouch Solutions, as a way to provide customer service training and operational analysis to trades businesses. From the clients I have worked with I have noticed they sometimes have a difficult time finding people with great customer skills. It's an absolute passion of mine and I have a soft spot for the trades industry. My focus is to provide support to the small/medium trades (1-10 truck businesses) this partnership can help owners work ON their business versus IN their business. We offer CSR training/education, process development and implementation, call monitoring(with detailed reporting), basic brand management(FB posts, reviews, etc) and email campaigns. As a business service partner with AroFlo, InTouch Solutions also helps trade professionals with getting what they need out of their robust job management system. We have experience in setting up numerous clients with everything from the basic calendar set up to the advanced requirements for their businesses. We maximize the understanding and knowledge so clients may seamlessly transition to AroFlo. We develop a personalised training experience, onsite or remote – we do what works for you! Reach out to us via email, Facebook or LinkedIn to see how we can help you!


Australia | 0400343843